privacy POLICY

  • Privacy Policy

    • Effective Date: May, 29 2025

      HAVN Hot Pilates ("we", "us", or "our") respects your privacy and is committed to protecting it through our compliance with this policy. This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit our studio, use our website (www.havnhotpilates.com), mobile application, or engage with our services, and our practices for collecting, using, maintaining, protecting, and disclosing that information.

      1. Information We Collect

      We collect several types of information from and about our clients, website visitors, and users of our services:

      a. Personal Information

      Information that can be used to identify you directly or indirectly, such as:

      • Name

      • Email address

      • Phone number

      • Billing address

      • Emergency contact details

      • Date of birth

      • Payment information (processed via third-party payment gateways)

      B. Automatically Collected Information

      When you interact with our website or app:

      • IP address

      • Browser type

      • Device information

      • Pages visited

      • Session data

      • Cookies and tracking technologies (see Section 7)

      2. How We Use Your Information

      We use the information we collect for the following purposes:

      • Service Delivery: To register you for classes, manage your account, process payments, and provide access to our studio and services.

      • Communication: To send you updates, confirmations, promotional materials, and newsletters. You may opt out at any time.

      • Personalization: To tailor class recommendations, marketing, and communication based on your preferences and activity.

      • Legal and Security: To comply with legal obligations, prevent fraud, and protect the safety and integrity of our services and users.

      • Analytics: To analyze trends and usage to improve our offerings and optimize performance.

      3. Legal Basis for Processing (EU/EEA Users)

      If you are located in the European Economic Area (EEA), we process your personal information based on one or more of the following legal grounds:

      • Your consent

      • Performance of a contract

      • Compliance with legal obligations

      • Legitimate interests (e.g., improving services, marketing)

      4. Sharing Your Information

      We do not sell your personal information. We may share your data with third parties only under these circumstances:

      • Service Providers: With trusted vendors who help us operate our business (e.g., Mindbody, Stripe, Mailchimp). These providers are contractually obligated to protect your data.

      • Legal Requirements: When required by law, subpoena, or other legal process.

      • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets.

      5. Data Security

      We implement industry-standard security measures to protect your information, including:

      • SSL encryption for data transmission

      • Secure third-party payment processors

      • Regular system updates and vulnerability scans

      • Access control and staff training on privacy

      However, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.

      6. Data Retention

      We retain your information only as long as necessary for the purposes described in this policy or as required by law. When no longer needed, your data will be securely deleted or anonymized.

      7. Cookies and Tracking Technologies

      Our website uses cookies and similar technologies to:

      • Remember your preferences

      • Understand user behavior

      • Analyze traffic and usage patterns

      • Deliver targeted advertising (with your consent where required)

      You can control cookies through your browser settings and opt out of certain tracking by visiting www.aboutads.info/choices.

      8. Your Rights

      Depending on your location, you may have the following rights:

      For All Users

      • Access the personal information we hold about you

      • Request correction of inaccurate data

      • Request deletion of your personal information

      • Opt out of marketing communications

      For California Residents (CCPA)

      • Request to know what personal information we collect, use, disclose, or sell

      • Request deletion of your data

      • Opt out of the sale of your personal information (we do not sell data)

      • Designate an authorized agent to make a request on your behalf

      For EU/EEA Residents (GDPR)

      • Right to data portability

      • Right to object to processing

      • Right to restrict processing

      • Right to withdraw consent at any time

      To exercise any of these rights, please contact us at [insert contact email].

      9. Children’s Privacy

      Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children without parental consent. If you believe a child has provided us with personal data, please contact us and we will take appropriate action.

      10. Third-Party Links

      Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. Please review their policies before sharing your information.

      11. Changes to This Policy

      We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective Date.” Your continued use of our services after such changes constitutes your acceptance.

      12. Contact Us

      If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:

      HAVN Hot Pilates Email: hello@havnhotpilates.com Phone: 720.515.2716