• New students - please arrive 10 minutes before class starts.

• Bring a mat, water, and a towel. Should you forget, there are yoga mats and towels available to rent.

• Sweat towels are required for ALL heated classes

• We practice barefoot, but you are more than welcome to practice with sticky socks.

• Weights and Pilates props are used in each class, which are meant to help enhance and deepen your workout. These props are provided for you.

• The studio room is heated (unless stated otherwise) and can vary from 90-95 degrees Fahrenheit.

• You must be 16 years of age or older to practice at HAVN Hot Pilates.

• Please be on your mat at the start time of class. Depending on the coach, time of day, and other varying factors, you may not be permitted if you are late. If you are late, there is a grace period of 5 minutes (if the coach deems fit) to be permitted into class.

• HAVN Hot Pilates only accepts credit/debit cards. We do not accept cash or check payments.

• Due to the intensity and sweat of our workouts, clients are not permitted to take more than 1 class a day (regardless of package or membership tier)

• We do not allow glass bottles in the studio. If you have a glass bottle, please ensure it has a protective sleeve so that it is safe from breaking.

• HAVN Hot Pilates understands that life happens and allows for entry into class up to 5 minutes after the stated start time of class. However, this is subject to change and is based on the coach’s preference.

• If you late-cancel less than 12 hours prior to class start time or arrive past the allotted grace period, you will be charged $15 late cancel fee, and your class credit will not be returned to your account.

• All late-cancel fees will automatically be charged to the credit card on file.

LATE CANCEL

If you late-cancel less than 12 hours prior to class start time, or arrive past the allotted grace period, you will be charged $15 to the credit card on file, and your class credit will not be returned to your account.

All late-cancel fees will automatically be charged to the credit card on file.

 NO SHOW

If you are signed up for a class and no show said class, then you will be charged a penalty of $20. 

CANCELLED CLASS 

Should a class be cancelled, you will be notified via email and/or text. Class may be cancelled up to an hour (or sooner due to unavoidable circumstances) before the start of class due to weather, staffing, and/or attendance. 

If class is cancelled, you will not lose your class credit and will not incur a cancellation fee.

SWITCHING CLASSES DAY OF 

Class changes are not allowed within 12 hours of class start time. Switching classes during this window will result in a late cancel or no-show fee. HAVN permits one class per day, so please be mindful of your class booking confirmation and waitlist position. Same-day switches are not allowed for scheduling convenience.

• If you do not show up to class and/or do not cancel your spot, your class credit will still be deducted from your account, and you will be charged a $20 no show fee.

  • Please note, if you are not in the studio and on your mat up to a maximum of 5 minutes after the stated start time of class, your spot will be given to a student on the waitlist, and you will be charged the above no show fee and lose the class credit.

• We do not offer refunds on any Single Classes, Class Packages, Unlimited Memberships, Workshops, Events, apparel, or merchandise. ALL SALES ARE FINAL!

• We do not offer extensions or transfers on Single Classes, Class Packages, or Memberships.

• Contracts are billed on a monthly recurring basis from the date of purchase.

• Memberships have a 3-month minimum contract commitment. (unless otherwise stated on the contract.)

• To cancel your membership or skip a month, a 30-day notice is required. Email hello@havnhotpilates.com to cancel or skip.

• To upgrade or downgrade your membership, email hello@havnhotpilates.com

• Members are permitted to freeze their membership for a maximum of 2 months in a calendar year. If you want to cancel after your suspension, one final month’s payment is required.

• Memberships begin on the date of purchase but can be adjusted to the date on which you take your first class.

• Members are given 1 guest pass a month. Your guest pass does not roll over and accumulate, it is a use it or lose it policy.

• In order to use a guest pass, have your guest create an account through the link in the header labeled “create an account” then email hello@havnhotpilates.com with your guests name and desired class time.

  • Guests who are added to a class are to abide by all HAVN policies and procedures and cannot skip or bump waitlists positions.

• Unlimited and 8x a month members get 1 monthly guest pass.

• Guest passes do not roll over and are on a use it or lose it monthly basis.

• In order to use a guest pass, simply use your member guest pricing option and select “add a guest” after you have booked the class. This is done through the mindbody or the HAVN-branded app.

• Guests who are added to a class are to abide by all HAVN policies and procedures and cannot skip or bump waitlist positions.

• Clients will be added to the class in which they are on the waitlist for up to 1 hour before the start time.

• You can remove yourself from the waitlist without penalty. However, once you are added, the same cancellation and no show policies apply as though you are in class.

• Our class spots are limited for the safety, efficacy, and comfort of the class. Once we hit capacity for class we cannot and will not permit anyone else into the class, no exceptions.

Please read the following carefully, and attending any HAVN class is acknowledging and accepting the below.

Liability Waiver:

I hereby release and agree to hold Chelsea Collective LLC dba HAVN Hot Pilates and Chelsea Method LLC dba HAVN Hot Pilates  (The Studio) harmless from, and waive on behalf of myself, my heirs, and any personal representatives of any and all causes of action, claims, demands, damages, costs, expenses and compensation for damage or loss to myself and/or property that may be caused by any act, or failure to act of The Studio, or that may otherwise arise in any way in connection with any services received from or in connection to The Studio.

I understand that this release discharges The Studio from any liability or claim that I, my heirs, or any personal representatives may have against The Studio with respect to any bodily injury, illness, death, medical treatment, or property theft or damage that may arise from, or in connection to, any services received from The Studio. This liability waiver and release extends to The Studio, all owners, partners, and employees.

I release The Studio from ALL charges including harm, injury, damages, theft, illness, or death. I release The Studio from ALL financial liability that I may incur due to harm, injury, damages, theft, illness, or death.

I acknowledge and agree that instructors at "The Studio"  are not medical professionals and do not provide medical advice, diagnosis, or treatment. Any instruction, guidance, or information provided during classes, workshops, or related activities is intended for general fitness and educational purposes only. I understand that it is my responsibility to consult with a qualified healthcare provider prior to participating in any exercise program, particularly if I have any pre-existing medical conditions, injuries, or concerns. I agree that I will not rely on any information provided by "The Studio" or its instructors as a substitute for professional medical advice.

I understand that in order to partake in classes at The Studio I am to be at least 16 years of age. If I am between the ages of 16-18, I have consent from my legal guardian.

Photo/Video Release:
I also grant The Studio permission to use my likeness in photographs and/or videos in any and all publications and materials, including streaming and recorded video without payment or consideration made to them. I waive the right to review any photo or video or to obtain royalties from the photo or video.

If I do not want to be included in recorded classes, I understand I must contact The Studio, and let your teacher know, so she can show you where to stand during the class so you won't be on film.

In checking the box below I also agree that The Studio is in no way responsible for the safekeeping of my personal belongings while I attend class at The Studio, at an off-site event, or hosted retreat.

You must cancel your class a minimum of 12 hours before the schedule class start time to unreserve your spot in order to avoid a no-show or late-cancel fee.
LATE CANCEL

If you late-cancel less than 12 hours prior to class start time, or arrive past the allotted grace period, you will be charged $15 to the credit card on file, and your class credit will not be returned to your account.

All late-cancel fees will automatically be charged to the credit card on file.

NO SHOW

If you are signed up for a class and no show said class, then you will be charged a penalty of $20.

WAITLIST

Clients will be added to the class in which they are on the waitlist for up to 1 hour before the start time. You can remove yourself from the waitlist without penalty. However, once you are added, the same cancellation and no show policies apply as if you were scheduled and booked in class.

Our class spots are limited for the safety, efficacy, and comfort of the class. Once we hit capacity for class we cannot and will not permit anyone else into the class, no exceptions.

HAVN Hot Pilates reserves the right to cancel, reschedule, or modify any class at any time, at our sole discretion. In the event of a cancellation, members will be notified via text message and/or email using the contact information provided at registration.

DAILY CLASSES

Clients are only allowed to take 1 class a day regardless of membership and package purchase.

ALL SALES ARE FINAL.

We do not offer refunds on any Single Classes, Class Packages, Unlimited Memberships, Workshops, Events, Apparel, or merchandise.
We do not offer extensions on Single Classes, Class Packages, or Memberships.

ALL memberships have a minimum 3-month commitment with a 30 day cancellation notice required.

Please read the cancellation and policy tab on our website:
https://havnhotpilates.com/cancellation-policy

When you are signed up for a class, that spot is reserved specifically for you. We do not allow class swapping on the same day without a late cancel fee. If you want to swap your class time, you will incur a late cancellation fee for the class not attended.